Terms & Conditions

Return Policy

Thank you for shopping at  citymaxstore.com We are confident that you'll be satisfied with your order. However, if for any reason you aren't...

 

Before you return a citymaxstore.com product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other.

 

Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

 

In spite of these variables, at  citymaxstore.com we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

 

What is our return policy?

 

citymaxstore.com has a snag free standard industry return policy. 

You may exchange or return any regular item for refund of your purchase price (excluding shipping charges)

Mybatua.com will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping. Due to foreign exchange rate fluctuations all refunds outside India will be processed at the same rate as of original purchase transaction

 

Items must be in original condition, unworn, unwashed, and in original packaging with all tags attached

 

Custom length items are specifically altered for you, hence are assessed a restocking fee.

 

We request the customers to carefully choose the right size and dress length everytime referring to our size-chart so that such issues do not occur.

 

 

Cancellations/Changes to an order: Standard shipping orders can be cancelled or changed completely within the first 24 hours of placing, we cannot guarantee changes after 24 hours.

 

Express shipping and next day ship orders cannot be cancelled. Please email us for changes and we will do our best in accommodating your request. Orders cancelled once they are processed and ready to be shipped, will be assessed as returns.

 

How do I start the return process?

 

-Please send an email to citymax69@gmail.com

 indicating your full name, order number, items you want to return/exchange and the reason within 3 working days from the date of receiving your parcel.

 

-We will send you a Return Merchandise Authorization (RMA) and complete address to return the items through email along with instructions

 

-A return /exchange email request has to be made in 7 days of receiving the package.

 

-You will have 7 days after you receive your RMA to ship out your merchandise.

 

-Please note to also check your junk-mail/spam folder if you have not received your RMA or inform us at citymax69@gmail.com

 

-Pack and seal your return merchandise securely include a copy of RMA response email

 

Return merchandise to:

Returns Processing Center

(complete address is provided with RMA authorization only in email)

 

 

How long could the process take?

Once package is received by us, it takes 1-3 days to make the refund/place an exchange order. Your actual bank may take 2-7 business days to show the credit. Refunds can only be posted upto 30 days from order receipt date. Store credit is issued for transactions older than 30 days.

 

Shipping fees?

-We do not cover the cost of return shipping as you will be responsible for return shipping charges.

 

-Please note that we are not responsible for items lost in return shipping so please ensure you ship through a carrier that offers tracking service.

-Shipping and handling charges are also nonrefundable

 

-Orders with free shipping exchanged or returned will be assessed a shipping charge of $9.99 to cover the cost of original shipping. We pay this to the courier company irrespective of customers decision to return/exchange, hence it is recovered.

 

-Do not refuse delivery. Call us if you would like to cancel/return an order. Courier companies are third parties. Refused packages are abandoned by courier companies and redirection to our office is not guaranteed. If redirected, your package will be treated as return and return shipping fees will be assessed. If the package is lost or abandoned during return complete cost of the package will have to be borne by the customer. Hence please contact us if you chose to return/cancel an order and we will be happy to assist.